Support

FAQ

It is very easy to set up a new Sultanbet account.

In order to place your bets at Sultanbet you must first register a new account. You can sign up by filling in the player registrationform. It is very important that you provide us with correct personal information so that we can provide you with the best online betting services.

According to the regulations that govern Sultanbet, all players must provide a valid ID (a colour picture of a passport, an identity card, or a driver’s licence). The time period within which you must upload this document will be visible in your Sultanbet account once you are logged in.

The company reserves the right to deny customers who provide false information as well as refuse them the payment of any winnings and/or money withdrawal requests. At any time the company may request additional information from any user. Upon request, the user is obligated to provide an official document in order to prove their identity such as a passport, driver's license or identity card.

Once the user has registered and was approved by Sultanbet, they will be provided with an account which can only be used by the registered person.

Sultanbet offers a great number of methods to deposit and withdraw your money. We are also constantly searching for new and better payment methods to be added to our system.

For more information on all available deposit and withdrawal options, visit the Payment Methods section, or go directly to Sultanbet's Deposit or Withdrawal sections

If you want to cancel your withdrawal request, you are able to do it before it is processed. Click on your username > withdrawal, then choose the withdrawal request that you want to cancel. Your money will be transferred back to your gaming account within a few minutes.

Note: You must be a registered Sultanbet user to deposit/withdrawal money at Sultanbet.

To bet on a single event choose the betting market from the 'Sports Categories' on the Sultanbet homepage, or simply click on one of the odds available in the 'Popular Bets' or 'Last Minute Bets' sections. Once you find the event, click on the selection you want to bet on and your pick will automatically appear in the Bet Slip.

Note: You must be a registered Sultanbet user in order to place bets.

In order to place a multibet, you must first select at least two different outcomes of different events. This will enable the Multibet tab in your Bet Slip in the top right corner of the page. You can now navigate using the 'Sports Categories' menu on the homepage or by browsing through the markets in the 'Popular Bets' and 'Last Minute Bets'. Add your bets to the Multibet Bet Slip by clicking on the odds you wish to bet on.

As you add bets to your Bet Slip you will notice the 'Total Odds' changing. Once you have added your bets to the Multibet Bet Slip you can enter the amount of money you wish to wager on your selection by typing the amount into the 'Stake' box.

You can add up to 30 bets to your Multibet. If you add more bets to the slip you will notice the 'Potential Winnings' change according to the 'Total Odds'. Once you enter all the bets, check to see if you‘re satisfied with your selection, and if you are, click 'Confirm'.

Note: You must be a registered Sultanbet user in order to place bets.

In order to place a system bet, you must first select at least three different outcomes of different events. This will enable the System tab in your Bet Slip in the top right corner of the page. You can now navigate using the 'Sports Categories' menu on the homepage or by browsing through the markets in the 'Popular Bets' and 'Last Minute Bets'. Add your bets to the System Bet Slip by clicking on the odds you wish to bet on.

Once you have added your bets to the System Bet Slip you can enter the amount of money you wish to wager on your selection by typing the amount into the 'Stake' box. Below the 'Stake' box you will see check boxes that allow you to select the type of system you wish to bet on

You can add up to eight bets to your System bet. If you add more bets to the slip you will notice the 'Potential Winnings' change along with the types of Systems available for betting. As you change the System bet type you will notice your 'Overall Stake' and 'Potential Winnings' change as well. Once you enter all the bets, check to see if you‘re satisfied with your selection, and if you are, click 'Confirm'.

Note: You must be a registered Sultanbet user in order to place bets.

We aim to settle your bets as quickly as possible. Our customers are our highest priority at Sultanbet and therefore we do our best to process all the bets in time. A delay could occur due to the requirement of official validation for the outcome of the event. Should you encounter any issues with the settlement of your bets, please contact our customer service department who will rectify this as soon as possible.

As a registered user you can follow all of your transactions, bets in play and results at any time through the following options:

Transactions

Betting history

Cash Out is an option allowing you to withdraw your money during the game by increasing your initial bet or reducing the risk of losing. With Cash Out you can withdraw your bet before the final whistle - all you need to do is choose the Cash Out option in your Bet Slip.

The Cash Out option is only available for Live Bets where you can wager on the outcomes of the games as they happen. Choose the Bet History tab in your Bet Slip to make the Cash Out. You will immediately notice if Cash Out is available and how much you can withdraw. The Cash Out option is marked with an arrow. By clicking on the Cash Out option you will immediately receive the specified amount into your Sultanbet account. The Bet Slip will indicate that the Cash Out has been successful.

Please note:

Cash Out is only available for Live Bets You can only Cash Out single bets.

This option is not available for multi bets and system bets.

Cash Out is only available on the odds defining a winner (of the game, of the set, of the quarter etc.).

At this time the Cash Out option is available on some of the events and outcomes in the Sultanbet Live Betting provider. Its availability will constantly increase.

By clicking your username button and selecting ‘Profile’, you can view your account settings as well as upload documents, change your password, limit your losses, deposits, and wager amounts; self-exclude yourself from gambling at Sultanbet and disable your account.

The odds filters provide you with an easy access to your favourite markets, sports and events. You can turn the 2-3 Way filter on if you want to observe the markets for win/loss/draw for a particular sport or event. You can then add any other market to the list by checking the box next to it.

Sultanbet takes your privacy and security very seriously. All data and personal information is protected by the industry leading security features and encryption methods. Visit the Security & Privacy page to find out more.

Event of the Day is a selection of the most important events of the day with better (bigger) odds. To get those odds you must combine a certain number of outcomes from different events, which are indicated above the event name in the Event of the Day section. You can’t use the improved odds for single bets or combinations made of fewer outcomes than required.

If you are having trouble accessing your Sultanbet account, don’t hesitate to contact our customer support team at [email protected] or via Live Chat, and we’re going to help you solve any issues as soon as possible. Please note that a forgotten password is the most common unsuccessful login cause. However, your account could have been blocked due to the absence of sufficient identity documentation that must be presented within 30 days following your registration. If it has been longer than 24 months since your last login, your account was automatically labelled as inactive and closed. If you have any additional questions or would like to make an enquiry about re-opening your account, please contact us at [email protected]

Once a Free Bet is credited to your Sultanbet account, you need to choose the event you’re going to bet on and you will be able to see the Free Bet option in the bet slip immediately.

No. Once a bet has been confirmed, it cannot be cancelled.

No. One account covers it all – while logged in, you will be able to bet on any sports, play in the Casino, as well as use any other services you see in the Sultanbet website. All the funds in your account will be accessible for any of and all of the games.